Refund & Return Policy
Clear, fair policies for repairs, products, and wireless services
📋 Policy Overview
We want you to be completely satisfied with your purchase. Our refund and return policies are designed to be fair and transparent.
Quick Reference
- Repair Services: Covered by warranty (see Warranty Policy)
- Products: 14-day return window (unused, with receipt)
- Wireless Plans: Non-refundable once activated
- Exchanges: Available for defective or incorrect items
🔧 Repair Services Refund Policy
Our repair services are covered by our warranty policy
Warranty Coverage
All repairs come with a 30-day warranty on replacement parts and workmanship. If your repair fails due to a defect in parts or workmanship within 30 days, we will repair it again at no additional cost.
Important
Repair services are non-refundable once completed. However, warranty coverage ensures that if your repair fails due to our workmanship or defective parts, we will fix it again at no charge.
What's Covered Under Warranty:
- Manufacturing defects in replacement parts
- Premature failure of parts under normal use
- Workmanship issues (parts not installed correctly)
- Replacement of defective parts at no additional cost
What's NOT Covered:
- Accidental damage after repair
- Water damage after repair
- Normal wear and tear
- Unauthorized modifications
- Damage caused by misuse
Extended Warranty Available: For additional protection, you can purchase an extended warranty at the time of repair. Extended warranties allow for part exchanges as long as the part hasn't been rebroken, cracked, or damaged. Learn more about our warranty options.
📦 Product Return Policy
Return unused products within 14 days for a full refund
Return Eligibility
Eligible for Return
- Unused products
- Original packaging
- Within 14 days
- With receipt
- Defective items
- Wrong item received
Not Eligible
- Opened software
- Used accessories
- Damaged packaging
- After 14 days
- Without receipt
- Custom orders
Return Process:
- Bring item to store within 14 days of purchase
- Bring original receipt or proof of purchase
- Item must be unused and in original packaging
- We'll inspect the item to ensure it meets return criteria
- Refund issued to original payment method (typically 3-5 business days)
Restocking Fee
A restocking fee of 10% may apply to certain items. We'll inform you of any restocking fees before processing your return.
Exchange Policy:
If you received the wrong item or if an item is defective, we'll exchange it for the correct item or a replacement at no additional cost. Exchanges are subject to availability.
📱 Wireless Plans Refund Policy
Prepaid plan payments are non-refundable once service is activated
Prepaid Plan Terms
Important
Prepaid plan payments are non-refundable once service is activated. This is standard practice for prepaid wireless services. Unused service time expires according to plan terms.
Before Activation:
- You can cancel before activation for a full refund
- We'll answer all your questions before you commit
- No contracts means you're not locked in
After Activation:
- Payments are non-refundable
- Unused service time expires per plan terms
- Cancellations don't entitle you to refunds
Why? Prepaid plans work differently than postpaid plans. Once you activate service, the carrier network resources are allocated to your account. This is why prepaid plans are non-refundable after activation—it's the same policy across all prepaid wireless providers.